Session Description: Lack of accountability can make or break a professional and, ultimately, an agency. Learn the qualities of accountable people and how they impact the health and effectiveness of their team. Talk about what happens when you aren’t accountable and hear some questions you can ask yourself when you are faced with a choice. In the end, you will discover ways to become a more accountability-driven individual and team, better equipped to serve your customers.
Learning Objectives:
Upon completion, participants will be able to define what accountability means and what accountability profiles exist on their team.
Upon completion, participants will be able to name the characteristics of accountable people and use them to create a standard of accountability for themselves and their team.
Upon completion, participants will be able to recognize the need for an assessment of accountability in all stages of staff management including interviewing, hiring, supervision, and evaluation.
